Privacy Policy

1. Commitment to Privacy

At Veloura ("we", "our", or "us"), we are dedicated to protecting your personal data and ensuring transparent practices across all client interactions. This Privacy Policy details the types of information we collect, how we use and safeguard it, and your rights concerning your personal data.

2. Information We Collect

• Contact & Shipping Data: Full name, delivery address, email address, and phone number provided during checkout or account registration.
• Order & Transaction Records: Purchased formulation items, amounts, timestamps, payment gateway references, and fulfillment statuses. We do not store raw card details.
• Technical & Analytics Information: Anonymized browsing metrics, device types, and pages visited, governed strictly by your cookie preferences.

3. How We Use Your Information

We process your data strictly to:

• Fulfill and deliver your orders safely across Nepal.
• Send transactional notifications, invoices, and delivery tracking links.
• Provide personalized member rewards and authenticate login sessions.
• Improve formulation quality and store usability.

4. Cookies & Consent

We use essential cookies for cart persistence and secure authentication. Analytics and marketing cookies are optional and only activated upon your explicit consent via our Cookie Preferences tool. You can adjust your preferences at any time.

5. Contact Our Data Protection Officer

If you have any questions regarding this Privacy Policy or wish to request data modification or deletion, please contact us at: