Nationwide Express Dispatch

Shipping & Delivery Policy

Fast & Eco-Conscious Delivery Across Nepal • Free Over Rs. 3,000

1. Delivery Zones & Timelines

Kathmandu Valley (KTM, Lalitpur, Bhaktapur)

Standard: 24–48 hours from order placement.
Same-Day Dispatch: Orders placed before 11:00 AM on business days.

Major Outstation Cities & Districts

Pokhara, Biratnagar, Chitwan, Butwal, Dharan, Nepalgunj: 2–4 business days via express courier network.

2. Shipping Charges

Complimentary Free Shipping: Automatically applied on all orders totaling Rs. 3,000 or above nationwide.
Flat Rate Delivery: Standard nominal fee of Rs. 150 applied on orders below Rs. 3,000.

3. Sustainable Eco-Conscious Packaging

Every Veloura parcel is packed using 100% recyclable, biodegradable honeycomb cushioning and amber UV-protective glassware to preserve active organic bio-compounds in transit without single-use plastics.

4. Tracking Your Order

Once your parcel is dispatched from our Kathmandu facility, you will receive an SMS and email notification with an authoritative tracking reference code and courier contact number.